Why Appointment Payments Are Non-Refundable and Non-Transferable Within 24 Hours
Let’s bring some clarity to a standard that’s often misunderstood: at The Premium Fade League, all appointment payments are non-refundable and non-transferable within 24 hours of the scheduled service.
To illustrate why, consider this: if you place an order for takeout at a restaurant and never show up to pick it up, you wouldn’t walk in days later expecting a replacement meal free of charge. The restaurant prepared it, held it, and lost that product and time. The same principle applies here. Once time is set aside for a client, that time is reserved and unavailable to anyone else. If it’s canceled at the last minute, that space—and the income tied to it—is lost. The Premium Fade League is not a walk-in barbershop model. Think about it: you prefer our appointment only structure because it’s personalized, and locks in your time to fit within your busy schedule. This allows you to maximize your time as you stay on the move. Long gone are the days of calling ahead, waiting hours in the barbershop and possibly not even getting a haircut on your terms.
Now, let’s look at the reversal. Imagine if a barber canceled your appointment at the last minute— Most clients wouldn’t take that lightly. Some would leave negative reviews, others would look for a new barber altogether and talk about their old barber to their new barber. And the truth is, they’d feel completely justified. Why? Because the service mattered to them. Because time matters. — What often happens, though, is clients hold barbers to a professional expectation they don’t always hold themselves to in return. But mutual respect means the same standard applies both ways.
Now, to be clear, there’s room for grace—but only when it’s truly warranted. The only time flexibility can be offered is in cases of legitimate, unforeseen emergencies—a sudden illness, a family ER visit, a flat tire on the way to the shop etc. Emergencies like these are rare, real, and usually come with some form of communication and proof. In those moments, we listen—and we adjust.
But last-minute changes due to things like being “stuck at work,” “running behind,” or “forgetting the appointment” don’t meet that standard. Those are disruptions, yes, but they’re not emergencies. And when flexibility is extended for every disruption, the business structure collapses—and the client experience for others suffers too.
The policy is simple:
Cancellations made less than 24 hours before the scheduled time result in a forfeited payment, unless there is a dire emergency. That payment cannot be refunded, credited, or applied to a future service. It’s a boundary that ensures fairness, respect, and consistency across the board.
This isn’t about being inflexible—it’s about maintaining structure and honoring time. Breaking free from the selfish game that only your time matters. Because time is the one resource we can’t get back, and this policy ensures it’s valued on both sides of the chair.
If you want professional and punctual service, it isn’t free; it comes at a cost. Are you willing to pay that cost?